Returns
We want you to get the right fit the first time. Eligible items may be returned within 14 days of the date you receive your order with a Return Authorization (RA) number. Please read the details below before ordering. To request a return, use the secure MWC Return Request form.
Online orders are cash pay. We do not submit online purchases to Medicare or insurance, either before or after the sale. If you want to use your insurance, please call 800-883-1549 before ordering; a prescription is required.
What Can Be Returned
Ready-to-wear stockings, socks, arm sleeves, gauntlets, gloves, wraps, night garments and accessories can be returned if they are:
Unused, unworn and unwashed
In their original, undamaged packaging
Free of physical damage, discoloration and odors
Because compression garments are worn against the skin, we cannot accept items that have been worn or washed.
Final Sale Items (Cannot Be Returned)
Custom, made-to-measure and special-order garments and devices, including custom colors, unless there is a manufacturing defect
Sterile or sealed products
Items that have been worn, washed, altered or trimmed (for example, trim-to-fit products)
Returns requested more than 14 days after you receive your order
Wrong Size? Ask About an Exchange
If you ordered the wrong size, contact us within 14 days of receiving your order. Unworn items in original packaging can be exchanged for a different size. Customer pays return shipping on exchanges.
Wrong, Damaged or Defective Items
Please report any order discrepancies, damage or defects within 7 days of receiving your order. If we made an error or the item is defective, we will cover return shipping.
How to Return a Product
Submit the secure MWC Return Request form with your order number, the item(s) and the reason for your return: wrong size, ordered the wrong item, too difficult to put on, changed my mind, damaged or defective, received the wrong item, or other
We will reply within 5 business days with your Return Authorization (RA) number and shipping instructions
Please wait for our instructions before shipping anything. Some items are returned directly to the manufacturer, so do not send items back without an RA number
Returns sent without authorization are not eligible for a refund, and the customer is responsible for shipping charges to retrieve them
Refunds
Refunds are issued for the item price, less original shipping charges
Customer pays return shipping, except for defective items or our error
Credit card refunds appear on your statement within one to two billing cycles after we receive the return
Refused or returned-to-sender orders are charged the original shipping cost plus a 20% restocking fee
International orders cannot be returned unless defective
Cancellations
Orders can be canceled by email only, before they ship: customersupport@midwestcompression.com
Compression Pump Repair
Submit the MWC Pump Tech Form and check “Pump needs repair” to request a Return Authorization Number. BioCompression only services pumps under their 3-year warranty.
Please include model number and serial number found on the machine
Include name, address, phone number, and email address
Pump repairs can take up to 10 days
After receiving return authorization number, we will email you with return instructions. DO NOT send your pump to us. Follow instructions we provide for shipping directly to Biocompression for repair. Repairs under warranty are no charge. If excessive damage has occurred, they may inform the patient of the charge and provide pictures. Pumps outside the 3-year warranty cannot be repaired and will need to be replaced. Most insurance only pays for a new pump every 5 years, so you may need to pay for it yourself. Ask us for rates.
Patient is responsible for cost of shipping
Need Help Choosing a Size?
Most returns happen because of sizing. Measure first thing in the morning with a soft tape measure and compare to the size chart on each product page. Not sure? Call 800-883-1549 for a free 10-minute fit check before you order.