Returns
Most products are eligible for returns within 30 days of purchase, although restrictions may apply if garments are worn, as outlined below.
Knit Compression Products
Includes stockings, socks, arm sleeves, gauntlets, and gloves.
May be returned within 30 days, even if worn
Must be laundered prior to return or a $10 cleaning fee will be charged
Special Order & Customizable Products
Special order items, including custom dyed colors, cannot be returned unless there is a manufacturing defect.
Sizing - if measurements are not correct or patients reduced from the time of manufacturing, these cannot be refunded.
Consumer customizable products (e.g., trim-to-fit or microfine) cannot be returned once worn or altered
Alternative Compression Products
Includes nighttime garments and wraps.
Can be returned or exchanged within 30 days
Must not be worn (briefly trying them on for size is allowed)
How to Return a Product
Email: customersupport@midwestcompression.com to request a Return Authorization Number
Allow up to 5 business days for processing
Returns without authorization are not eligible for a refund. Do NOT send garments back to us. Each manufacturer has different procedures.
Customer is responsible for shipping charges to retrieve unauthorized returns
Compression Pump Repair
Email: customersupport@midwestcompression.com to request a Return Authorization Number
Please include model number and serial number found on the machine
Include name, address, phone number, and email address
Pump repairs can take up to 10 days
After receiving return authorization number, we will email you with return instructions. DO NOT send your pump to us.
Patient is responsible for cost of shipping
Additional Return & Cancellation Policies
Shipping charges are non-refundable
Customer pays return shipping, except for defective products
Refused or returned-to-sender items incur the original shipping cost plus a 20% restocking fee
Orders may only be canceled via email only before they ship: customersupport@midwestcompression.com
Customer Satisfaction
We want to do everything we can to make you happy with your purchase. If you're not satisfied with your order, please don’t hesitate to contact us.